Review: Logitech Harmony 900 Universal Remote

There’s nothing easy about configuring a complex universal remote control. Figuring out Logitech’s flagship model is about as difficult as acing an advanced calculus class at MIT. To configure the 900, we had to not only install its control software on a PC, but also sign up for an account on Logitech’s Web site. Then we gathered information on all our various A/V components and navigated numerous menus to plug in the data, growing ever-frustrated by Logitech’s lack of a Blu-ray category (the 900 treats them as DVD players) and occasionally incomplete product database.

But our persistence paid off. The 900’s button layout is pleasing to both the eye and touch, making finding the right key in a dark room easy. And its cradle keeps it charged, which saves us from stockpiling batteries lest we run out of juice on Friday night.

The trick to surviving setup: Call Logitech’s tech support line. The company’s surprisingly helpful staff will not only create new programs to support your ancient off-brand piece of gear, but also work with you to reprogram touchscreen menus and key layouts. When you hang up, just plug the remote into your computer to download their handiwork via that account you created during setup.

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